User GuideMiFi® 5510L90026642 - R1
6Power ManagementYour Jetpack will work from its battery or when plugged into a power source. • Battery — Charge the battery by plugging in the wall c
7Caring for Your DeviceLike any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the
Accessing the NetworkUsing Your Jetpack for the First TimeConnecting to Your JetpackUsing Your Jetpack After Setup is CompleteUsing Your Jetpack2
9Accessing the Network4G LTEWith LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work eciently outside the home or oce.
10Using Your Jetpack for the First TimeTo get started, follow these steps: ➊ Conrm your computer meets the minimum system requirements. (See System R
11Install the 4G LTE SIM CardYour SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and importan
12Remove the 4G LTE SIM CardTo remove the 4G LTE SIM card, follow these steps: ➊ Remove the battery door cover located on the underside of the Jetpack
13Insert and Charge the BatteryIMPORTANT Before you use your Jetpack, be sure to charge the battery for at least 3.5 hours to ensure a full initial c
14 ➍ Connect the micro USB end of the charger into the charging port of the Jetpack. ➎ Plug the other end of the wall charger into the appropriate ele
15Battery TipsWARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved
©2013 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be con
16Power the Jetpack On and OPower On • Press the Power Button until the Jetpack display lights up. After the initial startup screens display, select
17Connecting to Your JetpackNow you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled d
18Using Your Jetpack After Setup is CompleteYou can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 10 (on
19 ➌ To change your Wi-Fi Name/Password, from My Jetpack Home select Manage My Jetpack > Customize my Wi-Fi Settings. ➍ Enter the new Wi-Fi Name i
20 ➏ To change your Admin Password, from My Jetpack Home, select Manage My Jetpack > Change my Jetpack Admin Password. ➐ Enter your current Admin P
21Using the Device User InterfaceFrom the Jetpack UI display you can check your Jetpack status, view your current data usage, and access icon-based me
Managing Your JetpackMy Jetpack HomeData UsageConnected DevicesJetpack SettingsMessagesAbout JetpackJetpack Settings3
23Managing Your JetpackManage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack web-based interface.On th
24On the Jetpack Web InterfaceTo connect to the Jetpack web interface and customize your Jetpack settings: ➊ Connect your computer or Wi-Fi enabled de
25Sign InThe Sign In page is the rst page you see after connecting and prior to signing in. You can access more information after you sign in.
ContentsGetting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Overview.
26Sign InType the Jetpack Admin Password (the default password is found on the Jetpack by scrolling to the About Jetpack icon and selecting Open >
27My Jetpack HomeMy Jetpack Home is your gateway to conguring and managing your Jetpack.On the Jetpack Device ➊ Power on your Jetpack by pressing and
28On the Jetpack Web InterfaceThe My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpac
29Manage My JetpackThe Manage My Jetpack menu contains the following options: • Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 3
30Customize my Wi-Fi SettingsClicking on Customize my Wi-Fi Settings will take you to the Jetpack Settings page Wi-Fi menu where you can customize Wi-
31Change my Jetpack Admin PasswordClicking on Change my Jetpack Admin Password will take you to the Jetpack Admin Password section of the Jetpack menu
32 ➍ Click Save Changes. ➎ A message displays conrming that your password has been changed.Next time you sign in to Jetpack Settings, you need to us
33Install Windows XP DriverClick on Install Windows XP Driver to download the driver for Windows XP. This driver is only needed if you use a USB cable
34Help & SupportThe Help & Support menu contains the following options: • Attend a Wireless Workshop • Community Forums • Device Support Pag
35Data UsageYou can quickly and easily check your data usage and billing cycle directly on the Jetpack, or on the Jetpack web User Interface. On the J
iiiConnected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36On the Jetpack Web InterfaceThe Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. Click
37Connected DevicesYou can view and edit Wi-Fi enabled devices currently connected to your Jetpack, as well as any currently blocked devices. On the J
38On the Jetpack Web InterfaceThe Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can als
39Connected DevicesThe Connected Devices menu contains the following options: • Type — The rst column indicates the type of connected device. You can
40 ➋ Select the appropriate change from the Connected Devices dropdown menu. ➌ Click the checkmark to nish editing the device.Change the Maximum Numb
41 ➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu. ➌ Click Save Changes.
42Blocked DevicesThe Blocked Devices menu contains the following menu options: • Block Button — Click Block to disconnect a connected device and preve
43 • Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to connect again. The unblocked device is deleted from the Bloc
44Jetpack SettingsJetpack Settings allow you to make device changes, select mobile network options, update software, and backup and restore les to yo
45Software Update ➊ To check for a new software update , press the select button on the Home screen to display the Menu screen. ➋ Using the navigation
OverviewComponentsPower ManagementCaring for Your DeviceGetting Started1
46On the Jetpack Web InterfaceThe Jetpack Settings page allows you to make administration password and preference changes; obtain software update info
47Jetpack Admin PasswordThe Jetpack Admin Password page allows you to display, hide and/or change the Admin Password.Display or Hide the Admin Passwor
48PreferencesThe Preferences page contains the following: • USB Mode — The USB mode menu changes the USB mode to Ethernet over USB or Charge only. •
49Software UpdateThe Software Update page contains the following sections: • Current Software — Displays information for the current software version,
50Backup and RestoreThe Backup and Restore page contains the following sections: • Backup — Allows you to save your Jetpack settings to your computer.
51Wi-FiThe Wi-Fi menu allows you to customize the Wi-Fi proles and view details about the devices connected to your Jetpack. The Wi-Fi menu contains
52 • Security — Use this setting to select the desired type of Wi-Fi security used to encrypt the wireless network. WPA2 is the latest and most secure
53AdvancedThe Advanced page allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, rewall and LAN s
54NetworksThe Networks menu contains the following: • Preferred network technology — The Preferred network technology default value is "Automatic
55Manual DNSThe Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses
2OverviewCongratulations on your purchase of the Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 5510L ! With the Jetpack Mobile Hotspot you can access
56SIM The SIM menu gives you settings and information about the Jetpack's SIM card. The SIM card inside your Jetpack can be locked with a PIN cod
57FirewallThe Jetpack rewall determines which Internet trac is allowed. The Firewall menu contains the following sections: • VPN Passthrough — Enabl
58LAN The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: • IPv4 • IP addr
59Port FilteringPort Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can
60Add a Custom ApplicationTo add a custom application, follow these steps: ➊ Click Add Custom Application to add a new custom application to the list
61MessagesMessages display SMS messages sent to you by Verizon Wireless, and includes counters for the total number of messages and new messages.On th
62On the Jetpack Web InterfaceThe Messages page displays the total number of messages, number of new messages and the messages themselves. You can als
63 ➋ To delete all messages, click Delete All Messages. ➌ You will be prompted with the Conrm message: "Are you sure you want to delete all of
64About JetpackAbout Jetpack allows you to view detailed device specic information about your Jetpack.On the Jetpack Device ➊ To view detailed inform
65On the Jetpack Web InterfaceThe About Jetpack page allows you to view detailed information about Jetpack internet status, device specic information
3Components ➊ ➌ ➎ ➍ ➋ ➊ Scroll Left/Right — Scrolls left or right through available menu options. ➋ Charging Port — The wall charger connect
66Internet StatusThe Internet Status section has the following options: • Status — The status of the Internet connection, usually Connected or Disconn
67Jetpack InfoThe Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: • Manufact
68DiagnosticsThe Diagnostics page shows information about the MiFi5510L Jetpack rmware and other system-level information. You can also view the sys
69ModemThe Modem section has the following options: • Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile dat
704G LTE NetworkThe 4G LTE Network section has the following options: • Status — Status of the network (Disabled, Not available, or Available). • Netw
71Field TestClick on Field Test to provide a list of low-level network parameters which can be helpful for technical support sta when they troublesho
72LogsThe Logs page allows you to enable or disable logs and to delete system logs. NOTE Logs record various operations and are used for troublesh
73Disable System LogsTo disable system logs, follow these steps: ➊ Deselect the checkbox next to Enable logs. ➋ Click Save Changes.Delete System LogT
74Jetpack SupportThe Jetpack Support page contains the following sections: • Quick Links (See Quick Links on page 74.) • Self-Serve Support (See Self-
75Self-Serve SupportThe Self-Serve Support section has the following options: • My Verizon Wireless — Click on Attend a Wireless Workshop to attend a
4Status IndicatorsDISPLAY ICONDESCRIPTIONNo icons The Jetpack is powered o or not receiving power, or the screen is in power-saving modeStatus BarCon
OverviewCommon Problems and SolutionsTechnical SupportTroubleshooting4
77OverviewWhen properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: • System resources requi
78Common Problems and SolutionsThe following are some common problems and solutions.My Jetpack just powered off without my pressing the power button. W
79How do I reset the Access Point and Router settings back to factory settings?To reset the access point and router settings, follow these steps. ➊ Co
80Technical SupportIMPORTANT Before contacting support, be sure to re-start both your computer and the Jetpack.Technical SupportFor additional inform
Product SpecicationsRegulatory StatementsWireless CommunicationsLimited Warranty and LiabilitySafety HazardsProper Battery Use and DisposalProduct S
82Product SpecicationsGeneralName: Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510LModel: MiFi 5510LApprovals: FCC (North America)Weight: 94 g /
83Regulatory StatementsFederal Communications Commission Notice (FCC – United States)Electronic devices, including computers and wireless modems, gene
84RF Exposure ContentFCC Equipment Authorization ID: PKRNVWMIFI5510This device is authorized for use in mobile and portable applications.This product
85Wireless CommunicationsIMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or dela
5Software Update Scroll and select the icon to display the current software version, date and time of last check for updates and to check for current
86Safety HazardsDo not operate the MiFi5510L Jetpack in an environment that might be susceptible to radio interference resulting in danger, specical
87Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software
88Proper Battery Use and DisposalIMPORTANT In event of a battery leak:• Do not allow the liquid to come in contact with the skin or the eyes. If con
Glossary6
90Glossary ● 1X — Internet at 1/10 the speed of EV-DO. ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ● 4G
91 ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network. ● IP Type — The type of service provided over a
92 ● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the Internet and other similar networks.
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